The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask"
We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:
· Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving
Douglas Stone is a lecturer on Law at Harvard Law School. With Sheila Heen and Bruce Patton of the Harvard Negotiation Project, he wrote the international bestseller Difficult Conversations. He is also a coauthor of the New York Times bestseller Thanks for the Feedback (written with Sheila Heen). He lives in Cambridge, Massachusetts.
View titles by Douglas Stone
Bruce Patton is cofounder and distinguished fellow of the Harvard Negotiation Project. With Sheila Heen and Douglas Stone he wrote the international bestseller Difficult Conversations. He is also the co-author with Roger Fisher and William Ury of Getting to Yes.View titles by Bruce Patton
Sheila Heen is a lecturer on law at Harvard Law School. With Douglas Stone and Bruce Patton of the Harvard Negotiation Project, she wrote the international bestseller Difficult Conversations. She is also a co-author of the New York Times bestseller Thanks for the Feedback (written with Douglas Stone). She lives near Cambridge, Massachusetts.
View titles by Sheila Heen
The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask"
We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:
· Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving
Author
Douglas Stone is a lecturer on Law at Harvard Law School. With Sheila Heen and Bruce Patton of the Harvard Negotiation Project, he wrote the international bestseller Difficult Conversations. He is also a coauthor of the New York Times bestseller Thanks for the Feedback (written with Sheila Heen). He lives in Cambridge, Massachusetts.
View titles by Douglas Stone
Bruce Patton is cofounder and distinguished fellow of the Harvard Negotiation Project. With Sheila Heen and Douglas Stone he wrote the international bestseller Difficult Conversations. He is also the co-author with Roger Fisher and William Ury of Getting to Yes.View titles by Bruce Patton
Sheila Heen is a lecturer on law at Harvard Law School. With Douglas Stone and Bruce Patton of the Harvard Negotiation Project, she wrote the international bestseller Difficult Conversations. She is also a co-author of the New York Times bestseller Thanks for the Feedback (written with Douglas Stone). She lives near Cambridge, Massachusetts.
View titles by Sheila Heen
