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Coach the Person, Not the Problem, Second Edition

A Guide to Using Reflective Inquiry

Author Marcia Reynolds
Paperback
$29.95 US
Berrett-Koehler | Berrett-Koehler Publishers
On sale Mar 03, 2026 | 224 Pages | 9798890571267
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For coaches who want to transform lives, this updated bestselling guide reveals how reflective inquiry—not just asking questions—creates breakthrough moments that AI can never replicate.

In this powerful second edition, ICF global past president Marcia Reynolds shows why reflecting clients’ thoughts creates deeper transformation than questioning alone. With AI coaching tools emerging, Reynolds demonstrates how human connection remains irreplaceable for genuine breakthroughs.

“Coaches rely far too much on asking open-ended questions,” says Reynolds. When clients hear their thoughts spoken by someone else, they critically examine their thinking. Drawing from brain science and decades of coaching experience, Reynolds provides specific techniques for transformational conversations.

This expanded edition is 20 percent new content including the following:

  • Fresh research on identity formation
  • New coaching examples
  • Guidance on differentiating human coaching from AI

Reynolds reorganizes her acclaimed “three mental habits” and “five essential practices,” showing how to create a space where clients feel safe to explore and achieve lasting change. And a new case study demonstrates coaching’s power for both personal development and organizational culture shift.
Marcia Reynolds, PsyD, Master Certified Coach, is president of Covisioning, a leadership training and coaching firm. She holds a doctoral degree in organizational psychology and master’s degrees in education and communications. She is a former International Coaching Federation global president and has been hired by organizations to teach coaching skills across Southern Europe, Africa, Asia-Pacific, Russia, China, and North America. She is the author of five books, including Outsmart Your Brain, Wander Woman, The Discomfort Zone, Coach the Person, Not the Problem, and Breakthrough Coaching.
Marcia Reynolds View titles by Marcia Reynolds

About

For coaches who want to transform lives, this updated bestselling guide reveals how reflective inquiry—not just asking questions—creates breakthrough moments that AI can never replicate.

In this powerful second edition, ICF global past president Marcia Reynolds shows why reflecting clients’ thoughts creates deeper transformation than questioning alone. With AI coaching tools emerging, Reynolds demonstrates how human connection remains irreplaceable for genuine breakthroughs.

“Coaches rely far too much on asking open-ended questions,” says Reynolds. When clients hear their thoughts spoken by someone else, they critically examine their thinking. Drawing from brain science and decades of coaching experience, Reynolds provides specific techniques for transformational conversations.

This expanded edition is 20 percent new content including the following:

  • Fresh research on identity formation
  • New coaching examples
  • Guidance on differentiating human coaching from AI

Reynolds reorganizes her acclaimed “three mental habits” and “five essential practices,” showing how to create a space where clients feel safe to explore and achieve lasting change. And a new case study demonstrates coaching’s power for both personal development and organizational culture shift.

Author

Marcia Reynolds, PsyD, Master Certified Coach, is president of Covisioning, a leadership training and coaching firm. She holds a doctoral degree in organizational psychology and master’s degrees in education and communications. She is a former International Coaching Federation global president and has been hired by organizations to teach coaching skills across Southern Europe, Africa, Asia-Pacific, Russia, China, and North America. She is the author of five books, including Outsmart Your Brain, Wander Woman, The Discomfort Zone, Coach the Person, Not the Problem, and Breakthrough Coaching.
Marcia Reynolds View titles by Marcia Reynolds

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