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    The Eight Essential Steps to Conflict Resolution

    Preseverving Relationships at Work, at Home, and in the Community

    Author Dudley Weeks
    Look inside
    Paperback
    $24.00 US
    Penguin Adult HC/TR | Tarcher
    On sale Jan 04, 1994 | 304 Pages | 9780874777512
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    Problems that "just won't go away" can be settled through methods developed by one of America's leading experts in conflict resolution. In clear language, Weeks shows readers how to turn conflict into lasting partnerships and ensure a fruitful outcome.
    Preface

    Part I: Understanding Conflict
    Chapter 1: A New View of Conflict
    Chapter 2: Five Popular (But Ineffective) Approaches to Conflict Resolution
    Chapter 3: The Ingredients of Conflict
    Chapter 4: The Conflict Partnership Process

    Part II: The Eight Essential Steps to Conflict Resolution
    Step 1: Create an Effective Atmosphere
    Step 2: Clarify Perceptions
    Step 3: Focus on Individual and Shared Needs
    Step 4: Build Shared Positive Power
    Step 5: Look to the Future, Then Learn from the Past
    Step 6: Generate Options
    Step 7: Develop "Doables": The Stepping-stones to Action
    Step 8: Make Mutual-Benefit Agreements
    Afterword

    Appendix A: Handling Frequent Problem Areas
    Dealing with Anger
    When One Party Thinks There Is No Conflict
    When You Feel Unsure About Confronting Someone
    When the Other Party Seems Not to Want a Resolution
    Dealing with People Who Only Want Things Their Way
    Dealing with Conflicts Involving Injustices
    Dealing with Seemingly Unresolvable Conflicts
    When to Seek a Third-Party Facilitator
    Conflict Partnership Third-Party Facilitation Skills

    Appendix B: Two Cases That Demonstrate the Conflict Partnership Process

    Index

    Dudley Weeks, Ph.D., has worked with conflicting parties in more than sixty countries and has counseled thousands of families, businesses, and communities in the United States. View titles by Dudley Weeks

    About

    Problems that "just won't go away" can be settled through methods developed by one of America's leading experts in conflict resolution. In clear language, Weeks shows readers how to turn conflict into lasting partnerships and ensure a fruitful outcome.

    Table of Contents

    Preface

    Part I: Understanding Conflict
    Chapter 1: A New View of Conflict
    Chapter 2: Five Popular (But Ineffective) Approaches to Conflict Resolution
    Chapter 3: The Ingredients of Conflict
    Chapter 4: The Conflict Partnership Process

    Part II: The Eight Essential Steps to Conflict Resolution
    Step 1: Create an Effective Atmosphere
    Step 2: Clarify Perceptions
    Step 3: Focus on Individual and Shared Needs
    Step 4: Build Shared Positive Power
    Step 5: Look to the Future, Then Learn from the Past
    Step 6: Generate Options
    Step 7: Develop "Doables": The Stepping-stones to Action
    Step 8: Make Mutual-Benefit Agreements
    Afterword

    Appendix A: Handling Frequent Problem Areas
    Dealing with Anger
    When One Party Thinks There Is No Conflict
    When You Feel Unsure About Confronting Someone
    When the Other Party Seems Not to Want a Resolution
    Dealing with People Who Only Want Things Their Way
    Dealing with Conflicts Involving Injustices
    Dealing with Seemingly Unresolvable Conflicts
    When to Seek a Third-Party Facilitator
    Conflict Partnership Third-Party Facilitation Skills

    Appendix B: Two Cases That Demonstrate the Conflict Partnership Process

    Index

    Author

    Dudley Weeks, Ph.D., has worked with conflicting parties in more than sixty countries and has counseled thousands of families, businesses, and communities in the United States. View titles by Dudley Weeks

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